Job Description
Job Title: Hub Supervisor
Location: Marondera
Department: Sales and Marketing
Reports to: Sales and Marketing Manager

Job Summary
This position entails having the keys to the branch and you will be responsible for all that happens at your branch on a daily basis. You act as the key representative of Dairy Fresh Distributors at your branch and are expected to carry yourself as such. Your communication, physical appearance and the way you handle yourself will speak volumes about the company that you represent and as such, you are expected to be at your best at all times. This job is centred on managing the daily operations of the hub, increasing sales for the shop/shops and all Van-sale trucks within your territory and overall supervision of all staff at your branch.

Duties and Responsibilities
Duties and Responsibilities:
Responsible for the operations, financial activities and performance of the branch
❖ Overall supervision of all staff at the branch ensuring maximum productivity, adherence to set standard operating procedures and acceptable work ethic.
❖ Accountable for the performance of the hub in all aspects
❖ Scheduling and managing employee work timetables, ensuring employees get to work on time, start work in time and also depart in time.
❖ Recognizing employee effort and proposing ways to award employees for commendable results.
❖ Motivating workers: Inspiring workers towards better work performance.
❖ Responsible to ensure the receipt, correct storage, sale and dispatch of goods is done at the right time and in the right quantities taking care not to allow breakages or variances in stock.
❖ Responsible for ensuring that product quality is evaluated upon receipt of goods ensuring that substandard product is not accepted.
❖ Ensuring that the correct process is followed when receiving stock from suppliers.
❖ Ensuring that product expiry dates are checked upon receipt of goods, checked when dispatching to trucks or shops, dispatched using FIFO and ensuring that all stocks are sold before expiry.
❖ Visiting all new and existing Dairy Fresh Distributors customers within your territory
❖ Keeping abreast with market changes (customer tastes, preferences, new competing products, buying patterns) and making decisions to the benefit of the branch and the organisation as a whole
❖ Building and maintaining strong relationships with all customers
❖ Competitor Analysis- Researching major competitors to gain insight into their products, their sales and marketing tactics and any other competitor activity to get an understanding on where we can outperform them.
❖ Doing daily price comparisons to ensure that the branch hasn’t priced itself out of business. Coming up with price related proposals and plans to ensure that the
Company stays both profitable and competitive.
❖ Looking for new business for your hub and expanding the company’s reach.
❖ Visiting all Vansale routes in your territory to get an understanding of the different needs and wants of customers in specific routes.
❖ Providing daily, weekly and monthly Sales reports that are detailed and meaningful.
❖ Working together with your team towards the achievement of set targets in litres and dollars for the hub
❖ Doing weekly briefings with your team, discussing any operational issues as well as updating each other on targets and performance.
❖ Creating a market within your market for each and every product from our suppliers, investigating all competing products for every product line and coming up with ways to stay on top.
❖ Responsible for all security related functions of the branch( All doors and windows closed and locked by close of business, the safe locked at all times, office with safe and other valuables locked at all times when not in use, alarms working, cameras working, security guards alert and informed at all times).
❖ Ensuring that all maintenance issues are reported and solved on time to ensure smooth-flow of business( Vehicle breakdowns, chillers, cold-rooms, generators, solar system, POS systems etc)
❖ Any other duties as directed by the Sales and Marketing Manager.


Qualifications and Experience
Required Skills/Abilities:
• Excellent leadership and management skills.
• Critical and strategic thinking
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks
• Delegating, coaching and mentoring
•2 years relevant experience
•FMCG experience is important